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The capabilities of an enterprise represent one factor that often determines competitive advantage and provides business value. Capabilities refer to essential functions of the enterprise that link business goals to business processes, resources and actors. These capabilities are mapped onto IT solutions, such as software services, that are delivered to customers. Aligning an enterprise’s capabilities to its service provision is far from a straightforward task especially nowadays that the dominance and volatility of the Internet shifts the problem-solving focus, from upfront predictable designs to identifying and capitalising on emerging and instantaneous business opportunities. Operating in the modern digital business world increases the importance of business agility, for example, in terms of customisation, availability and scalability. The requirement for modern information systems is to have the capability of delivering business value considering contextual variations such as, business models of the suppliers, user preferences and past activities, location, resource pricing and demand forecast, as well as local legislation and practices.

The main goal of the CaaS project is to bring about a shift from the service-oriented paradigm to a capability delivery paradigm. This puts particular focus on the context in which digital enterprises make their business, requiring customisation of the business offerings as the context of delivery changes. The CaaS project aims to facilitate configuration of business services and development of executable software to monitor the fitness of purpose of these services to evolving business contexts and where necessary to adjust these services according to the context. To this end, the CaaS project will deliver the Capability Driven Development (CDD) approach that will allow digital enterprises to exploit the notion of ‘capability’ as a means of both designing for services and operating with services.

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