7 years ago

APPLICATION SUPPORT SPECIALIST


Position summary:

The Application Support Specialist will be part of a regional and global team responsible for the day-to-day operational support of Cabot’s key business applications. In summary these include, but not limited to, ERP - Oracle's JDE EnterpriseOne application and several integrated core systems covering supply chain, quality, manufacturing, CRM and business intelligence. Provides technical guidance and direction as well as basic project management skills for the occasional local and region specific projects.


Job Responsibilities:

  • Follows established IT procedures and guidelines (issue management, testing protocol, documentation, change management, etc.)
  • Provide support and assist users with JDE application along with other regional application issues as recorded and routed through the corporate issue management application
  • Coordinate the resolution of complex issues with global Cabot IT/BPE teams
  • Coordinate and document end user testing for all issues as they are resolved
  • Provide technical and analytical solutions to resolve data and integrity issues
  • Provide direction and training for end users as required / requested
  • Conducts project meeting and utilize project tracking and analysis tools as required
  • Assist with global / regional projects as time allows. Develops detailed work plans, schedules. Participates in development and implementation of relevant policies and procedures

Requirements:

  • Minimum 1-3 years of experience with J.D. Edwards EnterpriseOne OR other ERP system such as SAP, E-Business Suites by Oracle, etc. in a functional/technical support role preferably across the suite of applications
  • Experience with Transact SQL for Oracle Database is considered a plus
  • Fluent English language skills
  • Good Problem Solving and Analytical Skills is necessary

Languages required:       English
Working time:                  Full time work
Start of work:                   Negotiable
Location:                          Riga, Mukusalas street 101


Contact information
Contact person:               Sanita Nikolajeva
Email:                               sanita.nikolajeva@cabotcorp.com
Phone:                              +371 67050809
URL:                                 http://www.cabotcorp.com/riga